Please read these terms and conditions carefully before using our services at Silk Hair Lounge. By booking an appointment or using our services and or products, you agree to abide by these terms and conditions.

Appointments and Cancellations:

• We require a minimum of 24 hours' notice for cancellations or rescheduling. Failure to provide sufficient notice may result in a cancellation fee.

• Repeat cancellations or no-shows may result in a prepayment requirement for future bookings.

• We have the right to deny you an appointment if you fail to show on multiple occasions.

Services:

• We offer a range of hair care and styling services, including but not limited to haircuts, colouring, styling, straightening, Japanese heads, treatments, up-style and extensions.

• Our services are provided by skilled professionals trained in the latest techniques and trends.

• Prices for services are listed on our website and may vary based on the length and complexity of the service provided.

Consultations:

• We encourage clients to schedule a consultation prior to booking a service, especially for significant changes such as colour corrections or major transformations.

• During the consultation, our stylists will assess your hair type, condition, and desired outcome to provide personalised recommendations.

Payments:

• Payment is due at the time of service unless otherwise arranged in advance.

• We accept cash, credit/debit cards, and electronic payments.

• Prices are subject to change without prior notice.

• A surcharge of 2% will be added to all card payments.

Client Responsibilities:

• Clients are responsible for providing accurate information about their hair history, allergies, and sensitivities.

• Clients must disclose any previous chemical treatments or conditions that may affect the outcome of the service.

• Clients should follow any pre-service instructions provided by our stylists to ensure the best results.

Health and Safety:

• We prioritise the health and safety of our clients and staff.

• All equipment and tools are sanitised and sterilised according to industry standards.

• Clients with contagious conditions or infections may be asked to reschedule their appointment for the safety of others.

Satisfaction Guarantee:

• We strive for client satisfaction and will make every effort to ensure you are happy with your service.

• If you are unsatisfied with the result, please contact us within 7 days of your appointment to discuss potential remedies.

Limitation of Liability:

• While we take every precaution to deliver satisfactory results, Silk Hair Lounge and its staff are not liable for any allergic reactions, injuries, or damages resulting from our services.

• Clients acknowledge that hair treatments and procedures carry inherent risks and agree to release Silk Hair Lounge from any liability arising from such risks.

Feedback and Complaints:

• We welcome feedback from our clients as it helps us improve our services.

• If you have any complaints or concerns, please bring them to our attention promptly, and we will address them to the best of our ability.

Changes to Terms and Conditions:

• Silk Hair Lounge reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.

By booking an appointment or using our services, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. If you have any questions or require clarification, please feel free to contact us.